International Shipping

How will I know how much my order will cost?

Just add items to your basket and click on the checkout button. We will calculate and display a guaranteed and lowest possible order total in your preferred currency, including all shipping costs from the U.S. to your selected international destination, as well as any applicable duties and taxes as determined by the destination customs and revenue authorities.

No. You will be provided with a guaranteed order total in your preferred currency. The order total presented will be the exact amount that you will be billed. There will never be any additional costs billed upon delivery or due as C.O.D. charges.

We support billing in the following currencies:

Yes, we support international gift-giving, in that you can receive a guaranteed order total for an order that is shipping internationally, but pay in USD using a U.S. credit card.

Currently, we support Visa and MasterCard payments with additional payment options coming soon.

International shipping is calculated based on a number of factors including the desired service level (Standard/Express), the number of items you are purchasing, the weight of the items and the destination country postal code. International shipping will be calculated and guaranteed during the Global Checkout based on the items you are purchasing and your shipping destination.

Your credit card will be billed at the time your parcel(s) leave the U.S.

Duty, customs tariffs and VAT are set by the destination country and determined based on a combination of the country of origin or manufacturing of the goods being purchased, and the classification of that merchandise in accordance with a harmonized system adopted and used by the countries that we support. The amount of applicable duty, tariffs, taxes and VAT varies by country and will be determined and guaranteed within the Global Checkout.

If for some reason, there are any items that cannot be exported from the U.S. and/or imported into your destination country selection, our international shipping partner, FiftyOne will notify you during the Global Checkout process.

Unfortunately, international shipping restrictions prevent us from being able to ship oversized items outside of the U.S.

Your credit card will read "51*Lion Brand Yarn" where "51" denotes our international shipping partner.

Please contact us at international_support@lionbrandyarn.com and LionBrand Yarn will gladly be able to assist you with any questions relating to your international order.

Unfortunately, we do not currently support the sale of gift cards in currencies other than USD$, the sale of USD$ gift cards to international customers or the redemption of gift cards for internationally-shipped orders.

If for any reason you are not satisfied with your purchase, please contact us at international_support@lionbrandyarn.com and we will provide you with further instructions on where returns should be shipped, and the amount you will be refunded. If you choose to return any item for any reason, you will receive a refund of the original merchandise price and any duties, taxes and/or VAT originally paid on the returning item, in the same currency and using the same exchange rate as your original order.